FAQ

  • RETURN & REFUND POLICY

    We strive to provide our customers with the highest quality products and exceptional service. Due to the unique nature and craftsmanship of our tufted rugs, we have implemented a strict no refunds or returns policy.

  • RUG CARE

    Caring for hand-tufted rugs involves regular maintenance and some specific practices to keep them looking their best and extend their lifespan. Here are detailed steps for proper rug care:

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  • CUSTOM INQUIRY

    If you're interested in acquiring a custom hand-tufted rug, here are the steps and considerations to guide you through the process:

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What is Tufting?

Cut pile tufting is a popular technique used in rug and carpet manufacturing where the loops of yarn are cut, creating an upright pile that stands straight up from the backing material. This results in a plush, soft texture and a luxurious feel underfoot.